How OBSI Can Help You:
Optimize Customer Interactions
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Try Us |
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> Guaranteed Results > No or Low Cost |
To find out more, or to set up a free phone consultation call us at 914 271 7870 |
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We are marketing savvy consultants who help businesses grow by making it easier for their customers to do business with them.
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Our Approach and Methodology
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Using our PinPoint the PainPoints™ methodology, we map what you want to happen – your Optimal Business Outcomes™ , against the way your customers and prospects see you – their optimal outcomes. The result: quick identification of gaps. As we address those gaps, opportunities unique to your business and its strategies evolve, as do tactics that help create alignment. |
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Our Experience
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Each of OBSI’s principal consultants have over 20 years experience in customer focused industries such as subscription entertainment services, Financial Services, Office Products, Hospitality, Pharmaceuticals, Telecom, Health Care and more. |
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We are experts in all aspects of Customer Care and Marketing including, Contact Center operations & performance improvement, CRM, Direct Marketing, and Sales. |
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Our Commitment
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We put skin in the game |
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We agree in advance on how we'll measure success, and we deliver results – guaranteed |
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We provide only the level of resources a project demands, and only for as long as they are needed |
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We foster engagement and ownership so that your staff can continuously improve upon the project’s results once we have moved on |
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