How OBSI Can Help You:
Optimize Customer Interactions
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Try Us |
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> Guaranteed Results > No or Low Cost |
To find out more, or to set up a free phone consultation call us at 914 271 7870 |
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Maximizing Outsourcing, Vendor Selection & Management
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You’re either using, or exploring the use of outside vendors but
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You’re not sure whether certain activities should be handled in house or outsourced |
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You don’t have a detailed list of requirements for the new vendor |
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Vendor hours and handle times are increasing, but not their results - and you can't determine if their invoices are accurate |
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You can't perform an "apples-to-apples" comparison of a vendor prices/services due to differing vendor formats |
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Your vendor contract is about to expire and you don't know current industry trends |
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You don’t know how to translate a vendor’s pricing into your actual costs |
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We're Experts in outsourced vendor selection and management, (with detailed knowledge of Contact Centers, CRM/Database Services, SFA, and Billing Service providers, amongst others).
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We quickly identify experienced, qualified candidates |
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Develop detailed requirements (including performance metrics) and RFP's that are aligned with your company’s specific objectives and strategies |
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Manage the RFP process: |
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> Respond to numerous vendor inquiries and questions |
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> Utilize forms that enable "apples-to-apples" price and services comparisons |
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> Develop objective quantitative and qualitative "scores" based upon vendor repsonses |
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Develop "Proof of Concept" scenarios for finalist site visits |
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Develop tools that enable you to audit and validate vendor hours, services and invoices |
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Ensure contract compliance |
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"While I was Vice-President of Customer Service & Operations at USSB, OBSI was able to quickly discern our company’s goals, align and fine tune our strategies, map our processes and develop a spot on set of requirements for our billing system solution and outsourced contact center vendors….Now that I work for a new 24-hour television channel, ReelzChannel, I brought OBSI into our new company, to repeat many of the same successes."
--Robert H. Bedford – Senior Vice-President, Internet, ReelzChannel
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