How OBSI Can Help You:
Optimize Customer Interactions
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Try Us |
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> Guaranteed Results > No or Low Cost |
To find out more, or to set up a free phone consultation call us at 914 271 7870 |
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Optimize Customer Care, Sales and/or Marketing Processes
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Customer Care: > Do you give lip service to “preferred customers” and fail to deliver a preferred experience?
Marketing/Sales: > Does Sales get rewarded for quantity of new customers, while your Retention team has to cope with poor quality (e.g., high credit risk) customers?
> Are you generating more leads, but closing fewer sales? > Are you able to generate reliable Sales forecasts based on your sales "pipeline" reports?
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OBSI can help:
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We PinPoint the PainPoints™ and lost opportunities within a sales/customer lifecycle by identifying:
• What’s bothering your prospects, customers and sales personnel the most? • What you can do to erase these pains (and prevent future pains) by optimizing your processes and sensibly applying technology
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We identify Optimal Business Outcomes™ – those that balance the needs of your customer with those of your business. |
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We work with your staff and partners to develop realistic and rapid Action Plans |
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"OBSI was instrumental in unifying our sales processes following recent corporate mergers. Our team now shares a standardized sales process that leverages best practices, provides consistent KPI reporting, and improves our forecasting. As a result, we are better positioned to hit our aggressive sales, revenue, and customer retention targets." --Tim Vellek, Vice President, RICOH Corporation
"OBSI's Business Process Modeling and Optimization methodology enabled us to identify and optimize our business processes – before our migration to new technology." --Bob Pacek, Chief Information Officer, DIRECTV
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