How OBSI Can Help You:
Optimize Customer Interactions
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> Guaranteed Results > No or Low Cost |
To find out more, or to set up a free phone consultation call us at 914 271 7870 |
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Success Story: Call Center Contract Optimization A major satellite TV company received a contract extension proposal from one of its outsourced vendors. The vendor's new proposal offered significant savings based on volume commitments, but was valid for only 60 days. Management needed to quickly determine: > If this proposal was a better value > Whether the pricing model was aligned with the client’s own strategic objectives > What comparable prices/best practices were in the marketplace
OBSI assisted the client in developing a negotiating strategy which addressed past billing errors, future savings, and contract terms that supported its strategic objectives. This included: > Recommendations for the use of industry standard definitions and contract terms consistent with management’s strategic objectives > “Apples-to-apples” marketplace pricing methods that considered marketplace rates for comparable services with
comparable volumes, as well as public information comparing the vendor’s profits/margins to that of its competition
At the conclusion of negotiations, the client netted: > A rebate from the vendor of more than $3 million for the prior year, as well as oer $4 million in immediate savings from
a new pricing methodology based upon current volumes > Expected savings on future volumes of more than $3.5 million
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