How OBSI Can Help You:
Optimize Customer Interactions
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Try Us |
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> Guaranteed Results > No or Low Cost |
To find out more, or to set up a free phone consultation call us at 914 271 7870 |
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Contact Center Performance Improvement
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How is your Contact Center Performing? Are you finding that:
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You need to reduce costs - should you focus on reducing AHT or improving FCR? |
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Complaints are up, and customer satisfaction, retention and conversion rates are down? |
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Your cost/call is too high - but not your results? |
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Your agent turnover rates are increasing? |
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You don't know how well your call/contact center stacks up against the competition? |
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How OBSI can help:
We've spent a lot of time, effort and energy developing assessment and improvement programs and methodologies that are FAST and EFFECTIVE with any size company. Here are some examples - |
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Eliminated more than 50 seconds of AHT for one client, with no reduction in QA scores |
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Developed a new vendor pricing methodology that netted a client $4 million in immediate savings |
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Improved sales conversions by 60% by better integrating marketing communications |
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Helped numerous clients obtain fast, sustained customer sat improvements by improving first call resolutions |
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Reduced contact center agent costs by 30% by streamliningd processes and improving workforce management |
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“Your analyses consistently proved correct and enabled significant efficiency gains and greatly improved levels of both customer care and customer satisfaction.” Robert Griffiths, Division Manager, AT&T
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